Call center agent Resume: Free Example (2026)

A strong call center agent resume focuses on clarity, measurable outcomes, and relevant skills tied to customer service roles.
Use a clean reverse-chronological layout so hiring managers see your most recent experience first, and keep the document to one page if you have less than 10 years of experience.

Make sure the phrase call center agent resume example appears early in your summary and in at least two subheadings when you publish your resume online or in a portfolio.

Place your full name, city and state, phone number, professional email, and a LinkedIn URL at the top of the page.
Your professional summary should be 2 to 3 short sentences that focus on your experience, primary strengths, and the value you bring to a call center role.

Example summary: "Customer-focused call center agent with X years of experience handling inbound support, resolving billing issues, and maintaining high customer satisfaction.
Comfortable with CRM systems and fast-paced queue management, and able to follow scripts while adapting to unique customer needs.

List jobs in reverse chronological order with company name, location, job title, and dates.
For each position include 3 to 6 achievement-oriented lines that use the context, action, result format.

For example describe the type of calls you handled, the tools you used, and the outcome you achieved, replacing placeholders such as [number] with your real metrics instead of inventing values.
Sample achievement-oriented phrasing includes describing how you managed high-volume queues, resolved escalations, documented cases in the CRM, and contributed to team goals while keeping the wording concise and specific.

Group skills into technical skills and interpersonal skills so a scanner or ATS can find matching keywords.
Technical skills might include CRM names, call routing software, and basic data entry accuracy, while interpersonal skills include active listening, empathy, and conflict resolution.

If you have certifications such as customer service certificates or product training, list them with the issuing organization and date to add credibility.

Use a simple, readable font such as Arial or Calibri and sizes between 10 and 12 points for body text so your resume scans well on different devices.
Save and send your resume as a PDF unless the job posting asks for a Word document, and avoid complex tables, images, or headers that can confuse applicant tracking systems.

Tailor keywords from the job posting into your experience and skills sections, but keep phrasing natural and accurate to your experience.

Header: Full name, city and state, phone number, professional email, LinkedIn.
Keep this to one line or two so it does not crowd the top of the page.

Summary: Two to three sentences summarizing your core strengths, experience, and the value you offer to the employer, using the job title call center agent.
Experience: Company name, location, job title, dates, then 3 to 6 lines per role that highlight achievements and tools used.

Focus on context, your action, and the result, and replace placeholders with real metrics.
Skills and Certifications: One short paragraph listing 6 to 10 key skills separated by commas, then certifications on their own lines.

Education: Degree or diploma, school name, city and state, graduation year if recent.
Additional sections such as Languages or Awards can be included if directly relevant to the role.

Read the job posting and underline the most repeated skills and systems mentioned, then mirror that language in your resume where it genuinely applies to your experience.
If the role emphasizes technical support, prioritize troubleshooting examples and technical terms in your experience lines; if it emphasizes sales, highlight upsell or cross-sell outcomes and relevant scripts you followed.

Before submitting, run a quick scan of your resume against the job description and remove unrelated items that dilute the focus on customer service and problem solving.